The role of Leadership: the challenge of Knowledge Management and Learning in Knowledge-Intensive Organizations

Autores/as

  • Marta Más-Machuca Universitat Internacional de Catalunya

https://doi.org/10.4471/ijelm.2014.10

Palabras clave:


Descargas

Resumen

El conocimiento y aprendizaje son importantes impulsores para el éxito empresarial y la competitividad,en especial en las organizaciones intensivas en conocimiento (KIO’s) cuyo negocio principal es crear y vender conocimiento (por ejemplo, organizaciones educativas, centros de I+D, empresas consultoras, entre otras). Investigaciones previas indican que unos de los factores críticos de éxito (CSF) de las prácticas de Gestión del Conocimiento (KM) es el liderazgo, pero poco de ellos lo analizan de manera cuantitativa. Este artículo tiene como objetivo exploar y explicar la realación entre el liderazgo y el éxito de la KM. Los resultados muestran una relación positiva entre la dimensión estratégica del liderazgo y el éxito de las prácticas de KM. Este modelo está testado utilizando modelos de ecuaciones estructurales (SEM). Con este estudio se contribuye al reconocimiento de la importancia del liderazgo para mejorar la creación y diseminación del conocimiento en las KIO’s. En este sentido, los resultados ayudarán a los directivos y profesores para incrementar la efectividad del aprendizaje.

Descargas

Los datos de descargas todavía no están disponibles.

Biografía del autor/a

Marta Más-Machuca, Universitat Internacional de Catalunya

Lector en la Facultad de Administración y Dirección de Empresas

Referencias

Ajmal, M., Helo, P. & Kekäle,T. (2010). Critical factors for knowledge management in project business. Journal of Knowledge Management, 14(1), 156-168. doi:10.1108/13673271011015633

Google Scholar Crossref

Akhavan, P., Jafari, M. & Fathian, M. (2006). Critical success factors of knowledge management systems: a multi-case analysis. European Business School, 18(2), 97-113. doi:10.1108/09555340610651820

Google Scholar Crossref

Alavi, M. & Leidner, D. E. (1999). Knowledge Management Systems: Issues, Challenges and benefits. Communications of the Association for Information Systems, 1(7), 1-37.

Google Scholar Crossref

Alvesson M (1993). Organization as a rethoric: knowledge-intensive firms and the struggle with

Google Scholar Crossref

ambiguity. Journal of Management Studies 30:997-1015.

Google Scholar Crossref

Alazmi, M. & Zairi, M. (2003). Knowledge Management Critical Success Factors. Total Quality Management, 14(2), 199-204.

Google Scholar Crossref

Albors-Garrigos, J.; Ramos, J.C.; Mas-Machuca, M. (2010). Actional intelligence, a critical competence for innovation performance. A research multi-case analysis. International Journal Technology and Planning, 6 (3), 210-225. doi:10.1504/IJTIP.2010.035776

Google Scholar Crossref

Allee,V. (1997) 12 principles of knowledge management. Training & Development, 51(11), 71-74.

Google Scholar Crossref

Alsadhan,A. O., Zairi,M. & Keoy,K. H. A. (2008). From P Economy to K Economy: An empirical study on knowledge -based quality factors. Total Quality Management, 19(7-8), 807-825

Google Scholar Crossref

Anantatmula, V.S. & Shivraj Kanungo,S. (2007). Modeling Enablers for Successful KM Implementation, 40th Annual Hawaii International Conference on System Sciences (p.192a), Big Island, Hawaii: IEEE Computer Society.

Google Scholar Crossref

APQC. (1999). Knowledge Management:Executive Summary. Consortium Benchmarking Study-Best Report, American Productivity & Quality Center.

Google Scholar Crossref

Arbuckle,J. L. (1996). Amos user’s guide. Chicago: SmallWaters

Google Scholar Crossref

Basu,B. & Sengupta,K. (2007). Assessing Success Factors of Knowledge Management Initiatives of Academic Institutions- A Case of an Indian Business School. Electronic Journal of Knowledge Management, 5(3), 273-282.

Google Scholar Crossref

Batson, C. D. (1987). Prosocial motivation: Is it ever truly altruistic? In L. Berkowitz (Ed.). Advances in experimental social psychology New York: Academic Press.

Google Scholar Crossref

Chait,L. P. (2000). Creating a successful KM System. IEEE Engineering Management Review, 28(2), 92-95.

Google Scholar Crossref

Chang,M. Y., Hung,Y. C., Yen,D. C. & Tseng,P. T. Y. (2009). The research on the critical success dactors of knowledge management and classificaction framework project in the Executive Yuan of Taiwan Government. Expert Systems with Application,36, 5376-5386. doi: 10.1016/j.eswa.2008.06.060

Google Scholar Crossref

Choi, Y. S., 2000, An empirical Study of factors Affecting Successful Implementation of Knowledge Management. ETD collection for University of Nebraska - Lincoln. Paper AAI9991981. http://digitalcommons.unl.edu/dissertations/AAI9991981.

Google Scholar Crossref

Chourides,P., Longbottom,D. & Murphy,W. (2003). Excellence in knowledge management: an empirical study to identify critical factors and performance measures. Measuring Business Excellence, 7(2), 29-45. doi: 10.1108/13683040310477977

Google Scholar Crossref

Choy,C. S., Yew,W. K. & Lin,B. (2006). Criteria for measuring KM performance outcomes in organization. Industrial Management & Data Systems, 106 (7), 917-936. doi: 10.1108/02635570610688850

Google Scholar Crossref

Davenport,T., De Long,D. W. & Beers,M. C. (1998). Successful knowledge management projects. Sloan Management Review, 39(2), 43-57.

Google Scholar Crossref

Egbu,C. O. & Renukappa,S. H. (2005). Knowledge Management for sustainable competittiveness in small and medium surveying practices. Structural Survey, 23(1), 7-21. doi: 10.1108/02630800510586871

Google Scholar Crossref

Fornell, C. and Larcker, D.F. (1981). "Evaluating structural equation models with unobservable variables and measurement error," Journal of Marketing Research, 18 (February), 39-50. doi: 10.2307/3151312

Google Scholar Crossref

Goleman, D. (2000). Leadership That Gets Results. Harvard Business Review, March-April.

Google Scholar Crossref

Grant, A. M . (2008) Does Intrinsic Motivation Fuel the Prosocial Fire? Motivational Synergy in Predicting Persistence, Performance, and Productivity.Journal of Applied Psychology, 93(1), 48-58.

Google Scholar Crossref

Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E., and Tatham, R.L. (2006). Multivariate Data Analysis. Sixth Edition. Upper Saddle River, New Jersey: Pearson/Prentice Hall.

Google Scholar Crossref

Hallinger, P. (2009). Leadership for 21st Century Schools: From Instructional Leadership to Leadership for Learning. Hong Kong: The Hong Kong Institute of Education.

Google Scholar Crossref

Heising, P. (2001). Business Process Oriented Knowledge Management, in Mertins, K., Heising P, & Vorbeck, J. Editor (Eds), Knowledge Management Best Practices in Europe. Berlin: Springer.

Google Scholar Crossref

Holsapple,C. & Joshi,K. D. (2000). An investigaction of factors that influence the management of knowledge in organizations. Journal of Strategic Information Systems, 9 (2/3), 235-261. doi: 10.1016/S0963-8687(00)00046-9

Google Scholar Crossref

Hung,Y., Huang,S., Lin,Q. & Tsai,M. (2005). Critical factors in adopting a knowledge management systems for the pharmaceutical industry. Industrial Management & Data, 105(2), 164-183. doi: 10.1108/02635570510583307

Google Scholar Crossref

Ichijo, K., G. Krough, & Nonaka,I. (1998). Knowledge enablers, in Krogh, G. and Roos, J. Editor (Eds). Knowing in Organizations:Understanding, Managing and Measuring Knowledge (pp. 173-203). London: Sage.

Google Scholar Crossref

Jennex,E. M. & Olfman,L. (2006). A Model of Knowledge Management Success. International Journal of Knowledge Management, 2(3), 51-68. doi: 10.4018/jkm.2006070104

Google Scholar Crossref

Jennex,E. M., Smolnik,S. & Croasdell,D. (2007). Towards Defining Knowledge Management Success. Proceedings of the 40th Hawaii International Conference on System Sciencies. HICSS40, IEEE Computer Society.

Google Scholar Crossref

Jennex, M.E. & Olfman L. (2004). Accessing Knowledge Management Success/Effectiveness Models. Proceedings of the 37th Hawaii International Conferenceon System Sciences. HICSS37, IEEE Computer Society.

Google Scholar Crossref

Kärreman D (2010). The Power of Knowledge: Learning from ‘Learning by Knowledge-Intensive Firm’. Journal of Management Studies 47:1405-1416.

Google Scholar Crossref

Kim,S. & Trimi,S. (2007). IT for KM in the management consulting industry. Journal of Knowledge Management, 11(3), 145-154. doi: 10.1108/13673270710752162

Google Scholar Crossref

KPMG Consulting. (2000). Knowledge Management Research Report 2000.

Google Scholar Crossref

Leithwood,K., Louis, K.S., Wahlstrom, K.L. & Anderson, S.E. (2010). Learning from leadership: investigating the links to improved student learning. Minnesota: Univ. of Minnesota, University of Toronto and the Wallace Foundation.

Google Scholar Crossref

Liebowitz,J. (1999). Key Ingredients to the Success of an Organization's Knowledge Management Strategy. Knowledge and Process Management, 6(1), 37-40. doi: 10.1002/(SICI)1099-1441(199903)6:1<37::AID-KPM40>3.0.CO;2-M

Google Scholar Crossref

Makani J, Marche S (2010). Towards a typology of knowledge-intensive organizations: determinant

Google Scholar Crossref

factors. Knowledge Management Research & Practices 8:265-277.

Google Scholar Crossref

Merat, A., Bo, D. (2013) Strategic analysis of knowledge firms: the links between knowledge management and leadership. Journal of Knowledge Management, 17(1), 3-15.

Google Scholar Crossref

McLaughlin, Paton, RA and Douglas K. Macbeth, D.K. (2008). Barrier impact on organizational learning within complex organizations, Journal of knowledge management, 12(2), 107-123.

Google Scholar Crossref

Mas-Machuca, M. & Martínez-Costa, C. (2008). El impacto del factor estratégico en los proyectos de gestión del conocimiento del sector de la consultoría. Intangible Capital, 4(4), 281-298.

Google Scholar Crossref

Mas-Machuca, M. & Martínez-Costa, C. (2011). A study of knowledge culture in the consulting industry, Industrial Management and Data Systems, 112 (1), 24-41.

Google Scholar Crossref

Mas-Machuca, M. & Martínez-Costa, C. (2012). Exploring critical success factors of knwledge management projects in the consulting sectors. Total Quality Management & Business Excellence, 23 (11), 1297-1313.

Google Scholar Crossref

Migdadi, M. (2009). Knowledge management enablers and outcomes in the small-and-medium sized enterprises. Industrial Management & Data Systems, 109(6), 840-858. doi: 10.1108/02635570910968072

Google Scholar Crossref

Nunnally, J. C. & Bernstein, I. H. (1994). Psychometric Theory. New York: McGraw Hill.

Google Scholar Crossref

Nurmi, R. (1999). Knowledge-Intensive firms. In J. W. Cortada, & J. A. Woods (Eds.), The knowledge management yearbook, 1999-2000(pp. 168-179). Boston; Oxford: Butterworth-Heinemann.

Google Scholar Crossref

Pérez López, J.A. (1993), Fundamentos de la dirección de empresas, Madrid, Rialp.

Google Scholar Crossref

Ribeiro Soriano, D. (1998). Asesoramiento en Dirección de empresas. Madrid: Diaz de Santos.

Google Scholar Crossref

Ruggles, R. (1997). Knowledge tools: using technology to manage knowledge better. Boston: Butterworth-Heinemann.

Google Scholar Crossref

Ruggles,R. (1998). The state of the notion: knowledge management in practice. California Management Review, 40(3), 80-90. doi: 10.2307/41165944

Google Scholar Crossref

Saraph,J., Benson,P. & Schoeder,R. (1989). An instrument for measuring the critical factors of quality management. Decision Sciences, 20(4), 810-829. doi: 10.1111/j.1540-5915.1989.tb01421.x

Google Scholar Crossref

Sarvary,M. (1999). Knowledge Management and competition in the consulting industry. California Management Review, 41(2), 95-107. doi: 10.2307/41165988

Google Scholar Crossref

Srivastava, A., Bartol, K.M., and Locke, A.E. (2006) Empowering leadership in management teams: effects on knowledge sharing, efficacy and performance”. Academy of Management Journal, 48(6), 1239-1251.

Google Scholar Crossref

Skyrme,D. & Amidon,D. (1997). The knowledge agenda. Journal of Knowledge Management, 1(1), 27-37. doi: 10.1108/13673279710800709

Google Scholar Crossref

Stankosky, M. (2005). Creating the Discipline of Knowlege Management: The Latest in University Research. Oxford: Elsevier Butterworth-Heinemann.

Google Scholar Crossref

Starbuck W H (1992). Learning by Knowledge-Intensive Firms. Journal of Management Studies

Google Scholar Crossref

:713-740.

Google Scholar Crossref

Trussler, S. (1999). The rules of the game, in James W. Cortada & John A. Woods Editor (Eds). The knowledge Management YearBook 1999-2000, (pp. 280-286), USA: Butterworth-Heinemann.

Google Scholar Crossref

Wiig, K. (1993). Knowledge Management Foundations.USA: Schema Press.

Google Scholar Crossref

Yeh,Y. J., Lai,S. Q. & Ho,C. T. (2006). Knowledge management enabler: a case study. Industrial Management & Data Systems, 106(6), 793-810 doi: 10.1108/02635570610671489.

Google Scholar Crossref

Yew,W. K. (2005). Critical success factors for implementing knowledge management in small and medium enterprise. Industrial Management & Data, 105(3), 261-279. doi: 10.1108/02635570510590101

Google Scholar Crossref

Descargas

Publicado

2014-01-16

Almetric

Dimensions

Cómo citar

Más-Machuca, M. (2014). The role of Leadership: the challenge of Knowledge Management and Learning in Knowledge-Intensive Organizations. International Journal of Educational Leadership and Management, 2(1), 97–116. https://doi.org/10.4471/ijelm.2014.10

Número

Sección

Artí­culos